RETURNS
Due to the nature of crochet and knit items, we do not accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order and we will get back to you as soon as possible.
In the event that a return must be made, the customer will cover the shipping cost.
You can always contact us for any return question at thepurplecrochet@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
